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Competencies
Demonstrated experience with ISO 14001:2015.
Demonstrated experience with ASME B30 Standards.
Demonstrated experience with Microsoft Office Suite (Advanced Excel, Word, PowerPoint).
Demonstrated experience with Google Workspace.
Demonstrated experience with Adobe Illustrator.
Education
Languages
Summary
Professional profile
Experience
Environmental Administrative Intern
Successfully achieved the ISO 14001:2015 re-certification for the 'Outlet Arauco Sopó' location.. Validated 100% of environmental data with PricewaterhouseCoopers (PwC) auditors with zero discrepancies.. Managed the Environmental Management System (EMS) across corporate assets.. Monitored and analyzed public services consumption metrics to identify efficiency opportunities.. Oversaw comprehensive waste management tracking and compliance reporting.
Inspector and Evaluator
Ensured regulatory compliance by inspecting heavy machinery (including cranes) under ASME B30 standards to certify operational safety and conformity.. Applied Non-Destructive Testing (NDT) techniques and reviewed lifting plans to evaluate equipment integrity and prevent operational risks.. Evaluated and qualified machinery operators through technical training and theoretical examinations to ensure safety compliance.
Subject Matter Expert - Presidential Success
Managed order processing and supply chain logistics for specialized communities, coordinating directly with payment platforms and international couriers.. Enforced strict data compliance and confidentiality protocols, securely handling sensitive customer information (SSNs, financial data, and addresses).. Led business training and supported sales initiatives, traveling frequently to the United States to coordinate logistics for corporate events with distribution leads (Active B1/B2 Visa).
Customer service representative & Subject Matter Expert
Assisted in the launch of the client's first-ever chat support channel, helping adapt the team to the new digital communication workflow.. Managed customer banking disputes, resolving inquiries efficiently while adhering strictly to financial account guidelines.. Maintained 100% compliance with data privacy regulations, safely managing confidential customer information on a daily basis.
Bilingual Customer Service Representative, Floor Support & Subject Matter Expert
Consistently exceeded team KPIs, earning monthly performance bonuses for high efficiency and quality service.. Provided real-time chat support as a Subject Matter Expert (SME), multi-tasking across several chat channels to assist front-line agents with complex cases.. Tracked and resolved escalated customer issues, monitoring lists of known platform errors to ensure proper follow-up.. Handled highly sensitive financial data with absolute confidentiality and zero security infractions in a banking account environment.