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Bilingual Customer Service & Sales Agent with 4+ years in Service Industry
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Competencies
Utilized English and Spanish fluency to serve diverse customer needs and train staff.
Managed customer interactions, claims, and follow-up, ensuring quality support across different companies.
Applied sales strategies to convert prospects, promote products, and enhance client engagement.
Handled order processing, complaint resolution, and incident handling for retail and delivery services.
Performed document management, supplier coordination, and support tasks in administrative environments.
Education
Languages
Summary
Experienced in bilingual training, customer service, and sales roles across diverse industries, with a focus on client satisfaction and operational support.
Key Achievements
- Trained new bilingual agents in sales and customer service processes, improving onboarding efficiency.
- Provided personalized support through live sessions and follow-ups, enhancing team learning curves.
- Handled bilingual customer service and order management for international clients, ensuring satisfaction.
Experience
Bilingual Trainer
Responsible for training new bilingual agents in sales and customer service processes for a hotel reservation campaign targeting the US and Canadian markets., Provided personalized support during learning and adaptation processes through live sessions and one-on-one follow-ups., Delivered...
Sales to Potential Customers
In charge of provide the best service to the client according to the product in sell., Offer, not only the information we had of the product, but also, the best of it regard their preferences., Responsible of make conversions of the clients into potential customers.
Customer Service
Responsible for serving the consumer public of the Mango brand, in charge of the sale of Clothing, Shoes and Accessories for different countries in the world, for which the attention provided is carried out in a Bilingual manner and with total understanding and verbal fluency., Solution and...
Bilingual Assistant - Back Office
Attention and Complaint Assistant regarding delivery orders for clients of the INSTACART App, which is dedicated to purchasing fast food and groceries in supermarkets, as well as home delivery., Service to all American and Canadian audiences, that is, in the English and Spanish languages.,...
Mesa de Partes - Administrative Auxilar
Responsible for receiving documents (remittance guides, purchase and/or service order and invoice) and referral to the right area or corresponding department within the Entity., Support in any activity derived from management. Attention to suppliers and internal clients., Coordination of BOND...