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Customer service advisor
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Competencies
Proven ability to resolve complaints and inquiries promptly, ensuring positive customer experiences.
Experienced in conducting client reviews and supporting regulatory compliance in banking environments.
Skilled in demonstrating patience and understanding to foster trust and resolve issues effectively.
Capable of managing multiple tasks efficiently under pressure in dynamic settings.
Education
Languages
Summary
Dedicated professional with a strong background in customer service, quality assurance, and compliance within banking and consulting sectors. Skilled in managing high-pressure situations and ensuring regulatory adherence.
Key Achievements
- Resolved customer complaints efficiently, enhancing overall customer satisfaction.
- Managed high call volumes while maintaining accuracy and professionalism.
- Conducted detailed client account reviews ensuring compliance and data accuracy.
- Supported Enhanced Due Diligence reviews for high-risk clients, including PEPs.
Experience
Customer service advisor
Resolved customer complaints and enquiries promptly, ensuring a positive customer experience.. Managed high volumes of calls while providing accurate information and effective solutions.. Built strong customer relationships through professional and empathetic communication.. Collaborated with internal teams to resolve customer issues efficiently.. Gathered customer feedback and suggested improvements to enhance service delivery.
Quality Assurance Officer
Conducted regular client account reviews to ensure accurate customer data and regulatory compliance.. Investigated high-risk customers and supported Enhanced Due Diligence (EDD) reviews for PEPs and other flagged individuals.. Verified KYC and EDD documentation to ensure compliance with internal policies and regulatory requirements.. Maintained detailed compliance records and collaborated with internal teams to support effective risk management processes.