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Customer Service Professional with 4+ years in hospitality and banking
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Competencies
Proficient in using various customer support platforms to manage inquiries, complaints, and order tracking.
Ability to communicate clearly and effectively in English and Spanish, supporting diverse customer needs.
Experience in onboarding and coaching new agents, fostering team collaboration.
Delivered bilingual support to a diverse customer base at multiple roles.
Provided basic medical advice and pharmaceutical support at Farmacia Súper Barata.
Education
Languages
Summary
Experienced bilingual customer service agent with a background in banking, hospitality, and healthcare, skilled in client support, team mentoring, and process management.
Key Achievements
- Handled customer inquiries and complaints in banking, consistently achieving high customer satisfaction scores at TSI.
- Provided front desk and reservation management services at El Convento Hotel, delivering personalized support to international guests.
- Managed sales, customer retention, and support at NRS IDT Guatemala, demonstrating bilingual communication skills.
Experience
Bilingual Customer Service Chat Agent
Specialized in banking services, collections, and payment arrangements., Handled customer inquiries, complaints, and order tracking., Consistently achieved high customer satisfaction scores., Assisted in onboarding and coaching new agents.
Bilingual Customer Service Chat Agent
Provided front desk support and managed reservations., Delivered personalized service to international guests.
Male Nurse
Offered basic medical assistance and pharmaceutical support., Guided customers on proper medication usage.
Bilingual Customer Service Chat Agent
Managed sales, customer retention, and cold calling., Delivered bilingual customer support and resolved service issues.