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MARTIN
Operations Supervisor
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Competencies
Experiencia demostrada en Microsoft Office.
Experiencia demostrada en G Suite.
Education
Languages
Summary
Operations Supervisor buscando nuevas oportunidades
Experience
Customer Experience Trainer & Representative
Facilitated comprehensive onboarding and upskilling programs, resulting in a significant increase in final passing scores for new hire cohorts.. Managed Time Completion Entries and optimized daily agendas to ensure maximum floor coverage and training efficiency.. Handled complex payment-related technical issues, ensuring accurate billing and high levels of customer retention.. Led the development and rollout of the 'Human Connection Project,' aligning cross-functional teams (Learning Services/OPS) to track and report participation metrics.. Participated in Basecamp, enhancing the ability to manage multiple high-priority projects simultaneously while maintaining a team-player attitude.
Supervisor & Tech Support Specialist
Oversee account operations and administrative tasks, directly managing team performance and professional development.. Successfully implemented the 'IDEAL Resolution' framework, streamlining technical support workflows and improving first-contact resolution.. Execute advanced coaching sessions to refine agent soft skills and technical proficiency, driving measurable improvements in KPIs.. Act as the primary escalation point for complex technical and operational issues, leveraging data-driven solutions to maintain service excellence.