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Competencies
Demonstrated experience with SAP ERP.
Demonstrated experience with Salesforce.
Demonstrated experience with Communication Skills.
Demonstrated experience with Team Collaboration.
Demonstrated experience with English to Spanish.
Education
Languages
Experience
Customer Service Agent
Assist guests in the U.S. with making online reservations., Helped large volume of customers every day with positive attitude and focus on customer satisfaction., Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
Freelance Translator & Interpreter
Translate documents and conduct in-person interpretation., Review AI-generated tasks for accuracy and clarity.
Customer Care Representative
Manage customer data, purchase orders, and invoicing., Coordinate shipments and handle customer inquiries.
Communications and Content Specialist
Support internal clients (employees, managers, HR)., Create procedures and articles for the employee portal., Liaise with stakeholders in the U.S., Canada, EMEA, and APAC., Use of ServiceNow and Workday., Edited and proofread materials to maintain high standards of accuracy, clarity, and readability., Enhanced content quality by conducting thorough research and fact-checking.
Customer Service Specialist / Admin Assistant / HR Assistant
Handle purchase orders, quotes, and inventory checks., Coordinate with production and planning departments., Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer's needs.