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Marlon
Customer Service Representative with 3+ years of experience in client support
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Competencies
Applied communication and problem-solving skills to assist clients effectively
Performed customer support duties efficiently from a home environment
Engaged with customers professionally to resolve issues and provide assistance
Adjusted to different customer needs and various support scenarios over time
Education
Summary
Experienced customer service representative with over 3 years of remote support experience seeking a second income opportunity.
Key Achievements
- Gained over three years of experience in customer service at Teleperformance
- Handled customer interactions remotely, demonstrating adaptability to work-from-home settings
- Maintained consistent employment in customer support since April 2020
Experience
Work force agent / Real time analyst
Provide reports on how the campaign is behaving in real time regarding KPIs, AHT, PRODUCTIVITY, ABS and SHRINKAGE., Close daily reports of the campaign to the Managers., Regulate and report in real time to the supervisors inside the campaign any anomalies seen by an agent.
Work force agent / Real time analyst
Provide reports on how the campaign is behaving in real time regarding KPIs, AHT, PRODUCTIVITY, ABS and SHRINKAGE., Close daily reports of the campaign to the Managers., Regulate and report in real time any anomalies seen by an agent to the supervisors., Deprovisioning of badges and usernames for security reasons., Schedule modification along with overtime revision and voluntary time off reported by each supervisor regarding their agents.
Receptionist-Auditor
Analyze the total daily sales and invoices reports and verify that the income has been correctly classified and collected., Review of any news in the reception log and the revision of incoming reservations., Closure of data phones while checking that their transactions match the information of all the invoices generated with their respective supports., Confirm the daily rates for each individual room along with the charges for the daily events like no shows, outstanding balances and adjustments., Prepare a daily report for the hotel management and accounting team.
Receptionist-Auditor-Accountant-Commercial Area.
Advise the guest of the hotel services, check in and check out, invoices, accounts, money management, reservations, and confirmation of reservations., Ensure that all vouchers were correct in the system and that the total daily account matched the daily reports., Ensure that all the money was complete for each shift change.
English Translator, Human Resources, Customer Service.
Advise and direct people with any translation service needs, problems with payments, legal requests and claims., Provide information to improve in the different facets of their daily life., Facilitate reinforcements for learning a new language.
Chef
Cook and ensure the food was going out the line in perfect quality, consistency, and presentation.