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Marlen
ISA; QA Analyst
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Competencies
Demonstrated experience with Management Skills.
Demonstrated experience with Team Leadership.
Demonstrated experience with Account Management.
Demonstrated experience with Client Relations.
Demonstrated experience with Quality Assurance.
Education
Languages
Summary
ISA; QA Analyst open to new opportunities
Experience
ISA; ISA Manager; Account Management; Account Management Manager
As an ISA, responsible for prequalifying leads and scheduling appointments for clients.. As ISA Manager, overseeing the team and ensuring strong performance.. In Account Management, working directly with clients, managing their accounts, coordinating with internal teams, and ensuring their marketing goals were being met.. As Account Management Manager, overseeing the Account Management team, improving processes, monitoring performance, and ensuring client satisfaction.. The agency primarily works with home service businesses, including roofing, epoxy flooring, HVAC, concrete coatings, and other home improvement contractors.
ISA; QA Analyst
As an ISA, worked with real estate campaigns, handled warm leads, prequalified them, and scheduled phone calls, Zoom meetings, and appointments for clients.. As a QA Analyst, listened to calls, reviewed how agents were handling leads, provided feedback, and helped them improve their performance.