Dedicated educator and experienced auditor with a strong background in customer support, sales, and team management. Adept at enhancing operational efficiency and fostering effective communication.
Skilled in conveying complex information clearly and effectively across diverse audiences.
Experienced in team supervision, motivation, and performance management.
Proficient in analyzing issues and implementing effective solutions in dynamic environments.
Solid understanding of business operations, billing, and sales management.
Universidad de San Carlos de Guatemala
Collaboration in teaching by providing additional explanations and clarifying students' doubts., Creation and updating of teaching materials., Evaluation and grading of assignments, exams and other evaluative work., Academic advising for students who require clarification with the contents of the course and university processes.
HCL de Guatemala, S.A.
Sales orders for Xerox equipment in North America., Xerox Contract Equipment Billing Services., Internal audit according to SOX regulation for equipment in the area of automatic billing of Xerox contracts in the United States.
Telus International
Customer support on billing, selling, installing, and repairing business phone services in Canada., Sale and billing of ADSL equipment (internet), cloud services, domains and hosting.
Call Centers Administration S.A.
Bachelor's Degree in Legal and Social Sciences
Closed Curriculum in Business Administration
Industrial Mechanical Engineering
High school degree in Science and Arts
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Capable of designing and delivering educational content to diverse student groups.
Real-time monitoring of KPIs, Assist Call Center operation., Customer service operator in the United States., Real-time management and team management assistance.
