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Assistant Professor at Universidad de San Carlos de Guatemala
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Competencies
Skilled in conveying complex information clearly and effectively across diverse audiences.
Experienced in team supervision, motivation, and performance management.
Proficient in analyzing issues and implementing effective solutions in dynamic environments.
Solid understanding of business operations, billing, and sales management.
Capable of designing and delivering educational content to diverse student groups.
Education
Languages
Summary
Dedicated educator and experienced auditor with a strong background in customer support, sales, and team management. Adept at enhancing operational efficiency and fostering effective communication.
Key Achievements
- Developed and updated comprehensive teaching materials, enhancing student understanding.
- Conducted evaluations and graded assignments, maintaining academic standards.
- Streamlined internal audit processes at HCL de Guatemala, ensuring SOX compliance.
- Managed sales and billing operations for Xerox equipment across North America.
- Provided exceptional customer support in billing, sales, and technical services for Telus International.
Experience
Assistant Professor II
Collaboration in teaching by providing additional explanations and clarifying students' doubts., Creation and updating of teaching materials., Evaluation and grading of assignments, exams and other evaluative work., Academic advising for students who require clarification with the contents of the course and university processes.
Internal Auditor / Backoffice Agent
Sales orders for Xerox equipment in North America., Xerox Contract Equipment Billing Services., Internal audit according to SOX regulation for equipment in the area of automatic billing of Xerox contracts in the United States.
Customer Service Representative & Backoffice Agent
Customer support on billing, selling, installing, and repairing business phone services in Canada., Sale and billing of ADSL equipment (internet), cloud services, domains and hosting.
Real Time Analyst / Assistant Manager
Real-time monitoring of KPIs, Assist Call Center operation., Customer service operator in the United States., Real-time management and team management assistance.