Mario - Customer Support Specialist with 8+ years in Tech and Healthcare domains

Tegucigalpa, Francisco Morazán Department, Hondurasen

Provided technical support for Dyson and Google Nest products, resolving hardware/software issues to enhance customer satisfaction.

Led dispatch operations at STT Logistics, optimizing routes and ensuring on-time deliveries, improving service reliability.

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Summary

Experienced professional with a strong background in technical support, healthcare advocacy, and logistics coordination. Adept at resolving complex issues, enhancing customer satisfaction, and streamlining operations across diverse industries.

Key Achievements

Advocated for patients at Humana, assisting with coverage and treatment navigation, demonstrating empathy and problem-solving skills.

Skills

Customer ServiceAdvanced

Demonstrated strong interpersonal skills and fast learning ability to address customer needs effectively.

Technical TroubleshootingAdvanced

Resolved hardware and software issues for consumer electronics and smart devices through phone, chat, and video support.

Logistics CoordinationIntermediate

Managed shipment schedules, optimized routes, and maintained logistics documentation to improve service efficiency.

Healthcare AdvocacyIntermediate

Navigated healthcare systems and insurance processes to assist patients, demonstrating empathy and advocacy skills.

Communication SkillsExpert

Facilitated effective communication between patients, healthcare providers, and support teams, ensuring clarity and understanding.

Languages

Spanish(Native)English(C2 Advanced)

Experience

Health Care Advocate at Humana

Results CX, Honduras

September 2024 - June 2025

Advocated for patients and communicated effectively with healthcare providers to ensure quality care and clear understanding of medical information., Utilized in-depth knowledge of healthcare systems and insurance processes to assist patients in navigating coverage issues and treatment options.,...

Tech Support Specialist at Dyson

Teleperformance, Honduras

January 2024 - April 2024

Provided technical assistance and troubleshooting support for Dyson products, resolving hardware and software issues efficiently to ensure customer satisfaction., Documented support cases and identified recurring issues, contributing to product improvement and enhanced customer experience through...

Logistics and Dispatch Coordinator

STT Logistics Group, Guatemala

January 2023 - January 2024

Monitored shipment schedules and maintained communication with drivers, clients, and warehouse staff to resolve delays and improve service reliability., Coordinated daily dispatch operations and optimized driver routes, ensuring on-time deliveries and maximizing fleet efficiency., Managed logistics...

Technical Support at Dyson

24/7 Intouch, Honduras

May 2019 - November 2020

Technical Support at Google Nest

Knoah Solutions, Honduras

October 2017 - March 2019

Resolved technical issues related to Google Nest devices, including setup, connectivity, and integration with smart home ecosystems, ensuring high customer satisfaction., Guided customers through troubleshooting steps via phone, chat, and email, providing clear, user-friendly support for both...