Experienced professional with a strong background in technical support, healthcare advocacy, and logistics coordination. Adept at resolving complex issues, enhancing customer satisfaction, and streamlining operations across diverse industries.
Demonstrated strong interpersonal skills and fast learning ability to address customer needs effectively.
Resolved hardware and software issues for consumer electronics and smart devices through phone, chat, and video support.
Managed shipment schedules, optimized routes, and maintained logistics documentation to improve service efficiency.
Navigated healthcare systems and insurance processes to assist patients, demonstrating empathy and advocacy skills.
Results CX, Honduras
Advocated for patients and communicated effectively with healthcare providers to ensure quality care and clear understanding of medical information., Utilized in-depth knowledge of healthcare systems and insurance processes to assist patients in navigating coverage issues and treatment options.,...
Teleperformance, Honduras
Provided technical assistance and troubleshooting support for Dyson products, resolving hardware and software issues efficiently to ensure customer satisfaction., Documented support cases and identified recurring issues, contributing to product improvement and enhanced customer experience through...
STT Logistics Group, Guatemala
Monitored shipment schedules and maintained communication with drivers, clients, and warehouse staff to resolve delays and improve service reliability., Coordinated daily dispatch operations and optimized driver routes, ensuring on-time deliveries and maximizing fleet efficiency., Managed logistics...
Bachelor´s degree
High School Diploma
Elementary School
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