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Jessica
Customer Service Professional with 6 years of experience in client engagement
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Competencies
Delivered professional and courteous service via phone, email, and text, focusing on client satisfaction.
Managed and coordinated appointment calendars, including confirming, rescheduling, and following up with clients.
Utilized CRM platforms like Salesforce and HubSpot to maintain accurate client records and interactions.
Proficient in Word, Excel, and Outlook for documentation, scheduling, and communication tasks.
Handled document management, client file organization, and compliance adherence to streamline office operations.
Education
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Summary
Dedicated professional with 6 years of experience in client engagement, appointment management, and administrative support, looking to leverage strong communication skills in a dynamic environment.
Key Achievements
- Consistently met or exceeded daily and weekly appointment-setting goals at Gameday Men's Health
- Optimized appointment scheduling and client follow-up processes to ensure smooth patient flow
- Provided comprehensive client support, including information dissemination and objection handling
Experience
SL Appointment Setter
Contacted potential and existing clients to schedule appointments for men's health consultations and treatments, Provided detailed information about services offered, including wellness programs and treatments, Managed appointment calendars, confirming and rescheduling as needed to...