Dedicated call center professional experienced in customer service, technical support, and insurance data management. Proven ability to handle complex customer interactions, support sales, and maintain data accuracy across various roles.
Led support and follow-up efforts, handling objections and ensuring customer satisfaction across call centers.
Gathered and verified information for insurance policies and warranties, maintaining data integrity.
Supported sales initiatives for extended warranties and insurance, assisting in client onboarding and follow-ups.
Provided basic technical support to customers, resolving technical issues and supporting service quality.
Confie Call Center
Data collection for insurance policies, Information verification, Telephone follow-up
CCSI Call Center
Support and follow-up for T Mobile Stores, Data collection for Extended Warranties, Sales for Extended Warranties
Vox Centix Call Center
Customer service, Basic technical support, Case follow-up
Maintained clear, professional communication while managing customer interactions and follow-ups.