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María
M&E and Research Practicum
Contact
Competencies
Experiencia demostrada en English.
Experiencia demostrada en Spanish.
Experiencia demostrada en Excel.
Experiencia demostrada en R Studio.
Experiencia demostrada en ArcGIS Pro.
Education
Languages
Summary
M&E and Research Practicum buscando nuevas oportunidades
Experience
Multichannel Bilingual Customer Service Agent — Airbnb Account
Provided multichannel customer support (phone, chat, and email) in English and Spanish for the Airbnb account, handling guest and host inquiries.. Resolved reservation, billing, and account issues independently, following documented processes and escalation protocols.. Logged and tracked case details accurately across internal CRM/back-office systems.
Bilingual Customer Service Agent
Delivered bilingual customer service support for a client account, managing inbound queries and case documentation.
Backoffice Agent, Bilingual Campaign
Processed back-office tasks for a bilingual campaign, including data entry, case review, and administrative follow-up.. Maintained accuracy and turnaround-time standards across a high volume of daily cases.
M&E and Research Practicum
Design and produce monitoring and evaluation instruments (surveys, interview guides, follow-up forms) for a restorative-practices program delivered in educational and penitentiary settings.. Prepare monthly monitoring reports and presentation materials for program stakeholders.. Incorporate stakeholder feedback through structured, multi-round revision cycles.