Experienced in technical support, customer service, and social media management with a strong track record of effective communication and problem resolution.
Delivered bilingual customer support via phone, chat, and in person, resolving technical and service issues.
Utilized strong communication skills to advise and assist clients and customers across multiple channels and contexts.
Managed the social media presence for a local business, contributing to marketing activities.
Provided technical troubleshooting for online platforms, TV, cable, and healthcare systems.
Music Spot Bogotá
Managed the establishment's social media in its entirety, implementing marketing and sales strategies. Exceptional copywriting skills., Provided in-person and virtual customer service, including online appointment scheduling., Managed professional sound equipment and knowledge. General cleaning of the establishment. Decision-making.
Imelcom SAS
Managed sales through different channels. Product advice.
Anthology
Received calls from students from different parts of the world and advised them if they had technical problems on the platform. Students from Australia, the United States, Chile, etc.
TDCX
Bilingual chat and voice agent for general customer service and advising employees and customers of the home delivery campaign located in the USA.
AUDIOVISUAL MEDIA
GRADE 11
SECONDARY
PRIMARY
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Handled appointment scheduling, sound equipment management, and general operational responsibilities.
Optum
Attended to patients, advising them about their medical coverage.
Outplex
Technical support for various services such as cable and telephone. Appointment scheduling and problem solving.
Sitel Bogotá
Assisted customers and workers to ensure a successful delivery of the products requested by the customer.
Distric Music Lab
Served tables and customers.
