Julia - Profesional en Traducción y Atención al Cliente con experiencia en servicios multiculturales

Habilidad para facilitar y mediar en comunicaciones en entornos multiculturales y multilingües.

Experiencia en coordinación de agendas, manejo de correos y soporte en entornos corporativos.

Capacidad para evaluar y calificar niveles de competencia en inglés, asegurando altos estándares.

Enfoque en brindar un servicio excepcional, garantizando satisfacción y fidelización del cliente.

Facilitated communication between Spanish-speaking patients and English-speaking doctors through phone and/or videoconference across the US, UK, and Australia. Note taking and attentive listening. Assisted occasional customer service calls. Ensured 100% adherence to HIPAA privacy regulations while managing sensitive medical histories and clinical notes. Utilized precise medical terminology to convey diagnoses, treatment plans, and discharge instructions clearly.

Interviewed call center candidates to assess their English level. Proofread and assessed written and spoken tests. Data entry and note taking

Supervision and support in the quality standards of the food and beverage area (Buffet), ensuring customer satisfaction.

Coordination of agendas. Management of corporate emails and phone support in multicultural environments. Data entry. Staffing. Management of social media and emails