This is my profileContact via CazVidMaria
Customer Service Professional with 7+ years in Aviation and Assistance Industries
Contact
Competencies
Exceptional ability to address client needs, resolve issues, and ensure service quality across diverse industries.
Proficient in managing and processing claims efficiently, ensuring accuracy and timely resolution.
Bilingual communication in English and Spanish, facilitating clear and effective interactions with diverse clients.
Collaborates effectively with teams to coordinate services and improve customer experience.
Education
Languages
Summary
Dedicated customer service professional with over 7 years of experience in aviation, assistance coordination, and healthcare support. Skilled in claims management, bilingual communication, and delivering exceptional service in fast-paced environments.
Key Achievements
- Streamlined passenger check-in and boarding processes, enhancing efficiency for domestic and international flights at Avianca Airlines.
- Coordinated timely medical and assistance cases for travelers globally, ensuring high customer satisfaction at Assist Card.
- Provided bilingual customer support for U.S. health insurance members, resolving complex inquiries and claims efficiently at Concentrix.
Experience
Passenger Service Agent
Responsible for passenger and baggage check-in, boarding procedures, and reception of domestic and international flights.. Provided customer service at the international connections counter.. Handled operational contingencies, ensuring smooth airport processes and customer satisfaction.
Assistance Coordinator
Assisted travelers worldwide requiring medical or other types of assistance via phone, chat or email.. Coordinated each case with the appropriate service providers to ensure timely and effective support.
Customer Service Representative
Handled incoming calls from Florida Blue members (a U.S. health insurance company), providing assistance in English and Spanish.. Explained plan benefits based on coverage type.. Processed monthly premium payments, verified medical claims and authorizations.