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Maria
Collections Specialist
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Competencies
Capacidad para analizar situaciones complejas y ofrecer soluciones eficientes en entornos dinámicos.
Gestión eficiente de tareas administrativas y atención al cliente para mejorar la productividad.
Experiencia en interpretación de datos financieros para apoyar decisiones estratégicas.
Hábil en gestionar comunicaciones vía teléfono, email y otros canales, asegurando claridad y satisfacción.
Education
Languages
Summary
Profesional bilingüe con experiencia en gestión de cuentas, soporte a vendedores y verificación médica. Destaca por su capacidad analítica, atención al cliente y resolución de problemas en entornos dinámicos.
Key Achievements
- Gestionó con éxito una cartera de cuentas morosas, recuperando fondos y mejorando la relación con los clientes.
- Brindó soporte integral a vendedores en Amazon, resolviendo problemas complejos y mejorando la satisfacción del cliente.
- Verificó y gestionó casos médicos en UCB, asegurando precisión en la documentación y cumplimiento de procesos.
- Desarrolló habilidades en análisis de datos financieros y soporte administrativo, optimizando procesos internos.
- Mantuvo altos niveles de atención al cliente mediante comunicación efectiva y resolución de incidencias.
Experience
Collections Specialist
managed a portfolio of delinquent accounts. focused on debt recovery while delivering exceptional customer service. handled inbound calls, emails, and written correspondence from clients regarding their accounts. guided clients through payment options, explained account details, and provided solutions. monitored account activity and progress daily using Salesforce. ensured accurate documentation of all interactions. tracked and managed daily and monthly team metrics. provided daily summaries to ensure the team stayed on track and met targets. ensured clients felt understood and supported during interactions. mentored new hires and shared best practices
Selling Partner Support Associate
provided comprehensive support to sellers. managed inbound and outbound communications through phone calls, emails, and case messages. addressed a wide range of issues related to accounts, logistics, inventory, and payments. leveraged knowledge of Amazon’s policies and procedures to guide sellers. participated in the internal Peer Level Up Program. designed and facilitated daily workshops. conducted regular audits to evaluate process adherence. collaborated closely with the CRM department
Verifications Specialist
coordinated with medical insurance providers to verify patient coverage. created and managed patient cases using Salesforce. reviewed medical documentation. ensured all records were accurate and up to date. accessed patient medical histories and analyzed related appointments or procedures. collaborated directly with doctors and nurses