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Customer Service Specialist with 5+ years in client engagement and support
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Competencies
Applied problem-solving skills to address customer and client inquiries efficiently.
Utilized assertive communication to interact effectively with customers, patients, and team members.
Managed data entry tasks involving client information, case screening, and documentation.
Performed call monitoring, team metrics analysis, and provided feedback to ensure quality standards.
Understood and applied medical terminology in interpreting and communication tasks.
Education
Languages
Summary
Experienced customer service and quality assurance specialist with a background in client engagement, support, and medical interpretation.
Key Achievements
- Handled diverse inquiries and resolved issues across multiple customer service roles.
- Conducted quality evaluations and provided coaching to enhance team performance.
- Facilitated clear communication between patients and health providers as a Medical Interpreter.
Experience
Customer service representative
Answering Inquiries by phone, email, and/or chat., Problem Resolution and Troubleshooting, Providing Product/Service Information, Handling Complaints and Conflict Resolution, Tracking orders, Processing Orders and Returns.
Quality verification agent (QV)
Call Monitoring and Evaluation, Download and Analyze the team’s metrics, Feedback and Coaching, Training and Development, Process Improvement, Calibration Sessions, Customer Satisfaction Analysis, New Hire Evaluation, Floor support
Customer service representative
Answering Inquiries by phone., Problem Resolution and Troubleshooting, Providing Product/Service Information, Handling Complaints and Conflict Resolution, Retention.
Customer Service Representative
Answering Inquiries by phone., Problem Resolution and Troubleshooting, Providing Product/Service Information, Handling Complaints and Conflict Resolution, Following follow up protocols
Legal Intake Specialist
Client engagement., Handling initial inquiries from potential clients via phone,, Case screening., Data Entry, Document management, Client follow-up
Medical Interpreter
Facilitating communication between patients and health providers, Maintaining accuracy and neutrality, Understand medical terminology, Following ethical and confidentiality guidelines, Handling emergency and sensitive situations