This is my profileContact via CazVidMaria
Customer Service & Community Manager with 4+ years in client support and social media
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Competencies
Used effective communication skills to handle customer inquiries and social media engagement.
Resolved billing, technical, and service issues across multiple campaigns and platforms.
Managed diverse tasks from customer support to social media management in fast-paced environments.
Handled multiple responsibilities including scheduling, email management, and customer service simultaneously.
Coordinated appointments, managed calendars, and tracked performance metrics for social media campaigns.
Languages
Summary
Dedicated professional skilled in customer support, social media management, and virtual assistance. Proven ability to resolve issues efficiently, adapt to changing environments, and support diverse client needs.
Key Achievements
- Handled daily inbound calls from customers, resolving issues and maintaining a 95% satisfaction rate at Concentrix.
- Supported B2B and B2C interactions across campaigns, ensuring timely resolutions and personalized solutions.
- Managed social media engagement and executive support tasks, demonstrating adaptability and multitasking skills.
Experience
Community Manager & Virtual Assistant
Managed social media engagement, scheduled posts, and tracked performance., Provided executive support: calendar management, email handling, and travel coordination.
Travel Advisor
Assisted +40 customers daily and with reservations and technical issues., Supported B2B interactions ensuring timely resolutions.
Customer Service Agent
Answered daily inbound calls from subscribers regarding product orders., Provided personalized solutions to ensure customer retention.
Customer Service Agent
Resolved billing and service inquiries for prepaid mobile clients via chat., Maintained 95% customer satisfaction in post-interaction surveys.
Sales Agent
Promoted and sold DirecTV services to new customers via phone., Created customer accounts and scheduled installation appointments.
Customer Service Agent
Assisted drivers with app-related issues and job inquiries via phone and email., Delivered fast and empathetic solutions to improve driver experience.