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Customer Service and Logistics Specialist with 5+ years experience
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Competencies
Delivered technical support and customer service in both logistics and tech troubleshooting contexts.
Managed shipment tracking, billing, and documentation for logistics operations.
Provided technical support for Alexa devices, guiding troubleshooting and setup processes.
Communicated effectively in English and Spanish, supporting customer relations and documentation.
Managed multiple client queues and workflows efficiently in fast-paced environments.
Education
Languages
Summary
Versatile professional specializing in customer support, logistics coordination, and technical troubleshooting, with extensive experience in fast-paced environments.
Key Achievements
- Handled customer inquiries and resolved issues efficiently in a logistics environment.
- Supported logistics coordination, billing operations, and maintained accurate documentation for multiple clients.
- Provided technical support for Alexa devices, guiding users through troubleshooting and setup.
Experience
Collections Specialist (Logistics)
Handle customer inquiries and resolve issues efficiently, by negotiating payment options., Support logistics coordination and billing operations by keeping email box and documents queues up to date for multiple clients at the same time., Maintain accurate documentation and follow up on client...
Customer Service Agent- Alexa devices
Provided technical support and customer assistance for Alexa digital devices., Guided users through troubleshooting and setup processes., Ensured customer satisfaction through clear communication and problem solving.