Experienced in client retention, technical support, and telecommunications with a focus on customer satisfaction and account management.
Utilized strong communication and negotiation skills to effectively support customers and retain clients.
Provided comprehensive support across multiple platforms, ensuring customer satisfaction and issue resolution.
Proficient in Microsoft Office, Cisco, inContact, and RingCentral for daily operations and communication.
Managed customer accounts, improving retention and fostering long-term relationships.
INSPIRO
Top agent managing Dish TV account, improving existing customers' experience with new equipment and guaranteeing their business with the company for longer periods.
TELEPERFORMANCE
Customer service dasher support. Performing bank account and credit card operations.
SITEL
Successful agent in phone, chat and email, processing different type of operations, such as retention, refund, item replacement, sales and more.
Bachelor’s Degree
High School
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