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Project Manager with 8 years in IT and Software Development
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Competencies
Applied project management methodologies (Agile, Scrum) to oversee software development projects.
Participated in all phases of software development, from requirements gathering to deployment.
Facilitated effective communication between technical teams and clients to clarify project objectives.
Led and mentored development teams to foster collaborative work and skill development.
Implemented Agile practices to improve project adaptability and team responsiveness.
Education
Summary
Detail-oriented project manager with 8 years of experience delivering complex software solutions.
Key Achievements
- Led cross-functional teams to successfully deliver multiple software projects on time and within budget.
- Streamlined project workflows resulting in enhanced team productivity and reduced delivery cycles.
- Managed stakeholder communication ensuring alignment of project scope and expectations.
Experience
SECRETARIA / GESTORA DE COBROS
Manejo y Gestión de agenda., Gestión de cobros., Mantener una comunicación telefónica con clientes.
AGENTE DE CALL CENTER
Atención y servicio al cliente vía call center., Soporte técnico vía telefónica y responder consultas., Realizar Ventas de productos y/o servicios.
AGENTE DE VENTAS CALL CENTER
Promoción de productos y servicios., Registro de ventas y gestión de clientes potenciales., Calidad en atención