Dedicated professional with over 8 years in customer service, specializing in bilingual support, technical troubleshooting, and account management, committed to delivering exceptional client experiences.
Expert in delivering empathetic, solution-oriented support to enhance client satisfaction.
Fluent in English and Spanish, ensuring clear and effective communication across diverse client needs.
Proficient in troubleshooting technical issues and providing accurate interpretation between clients and teams.
Skilled in reviewing and resolving billing discrepancies to support accurate financial transactions.
GetFlex
Support tenants who use our credit platform to pay rent, providing guidance and resolving questions through chat and email., Ensure fast and accurate responses in line with company standards.
Dynamic Answering Services – ClassWallet
Assisted beneficiaries of government-funded student programs in using an online platform to purchase school supplies., Helped users access and apply funds correctly, and provided technical support as needed.
Ride with Via
Provided real-time assistance to drivers and riders on the Ride Sharing platform, handling trip issues and billing questions., Maintained customer satisfaction above 90% through clear and empathetic support.
Farmers Insurance
Interpreted complex conversations between adjusters and Spanish-speaking clients related to insurance claims., Helped ensure claims were processed accurately by eliminating language barriers.
Bilingual Technical Assistant Certificate
High School Diploma
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Capable of building rapport and resolving issues efficiently to foster trust and loyalty.
One Call Care Management
Reviewed account details and payment histories to find and resolve discrepancies in insurance billing., Supported recovery efforts by identifying incorrect charges and missing data.
