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Customer Support Specialist with 8+ years in client service and technical support
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Competencies
Expert in delivering empathetic, solution-oriented support to enhance client satisfaction.
Fluent in English and Spanish, ensuring clear and effective communication across diverse client needs.
Proficient in troubleshooting technical issues and providing accurate interpretation between clients and teams.
Skilled in reviewing and resolving billing discrepancies to support accurate financial transactions.
Capable of building rapport and resolving issues efficiently to foster trust and loyalty.
Education
Languages
Summary
Dedicated professional with over 8 years in customer service, specializing in bilingual support, technical troubleshooting, and account management, committed to delivering exceptional client experiences.
Key Achievements
- Consistently maintained customer satisfaction ratings above 90% across multiple roles.
- Resolved complex billing and technical issues, enhancing user experience and platform efficiency.
- Provided bilingual support, facilitating seamless communication for English and Spanish-speaking clients.
- Supported insurance claims processing, reducing errors through detailed account analysis.
Experience
Customer Support Agent
Support tenants who use our credit platform to pay rent, providing guidance and resolving questions through chat and email., Ensure fast and accurate responses in line with company standards.
Customer Support Representative
Assisted beneficiaries of government-funded student programs in using an online platform to purchase school supplies., Helped users access and apply funds correctly, and provided technical support as needed.
Customer Service Agent
Provided real-time assistance to drivers and riders on the Ride Sharing platform, handling trip issues and billing questions., Maintained customer satisfaction above 90% through clear and empathetic support.
English-Spanish Interpreter
Interpreted complex conversations between adjusters and Spanish-speaking clients related to insurance claims., Helped ensure claims were processed accurately by eliminating language barriers.
Account Research Representative
Reviewed account details and payment histories to find and resolve discrepancies in insurance billing., Supported recovery efforts by identifying incorrect charges and missing data.