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Marcelo
Customer Service and Recruitment Specialist with diverse client engagement experience
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Competencies
Extensive experience in guest services, client interviews, and complaint resolution.
Specialized in cold calling, applicant follow-up, and sourcing suitable candidates.
Strong interpersonal skills demonstrated through roles in client interaction and team leadership.
Proficient with GDS, PMS, CRM, ATS systems in managing records and client data.
Fluent in English (C2) and native in Spanish, facilitating diverse client interactions.
Education
Languages
Summary
Experienced in client engagement, team leadership, and administrative operations with a focus on customer satisfaction and process efficiency.
Key Achievements
- Conducted detailed client interviews and assessed case eligibility at legal firm
- Managed guest check-in/out, reservations, and guest services at a high-traffic hotel
- Led sales and customer service teams, resolving warranty and brokerage issues
Experience
Intake Specialist
Conduct detailed client interviews, assess case eligibility, and collect documentation., Serve as the first point of contact, providing compassionate guidance and maintaining accurate records in CRM systems., Coordinate consultations and ensure seamless case transitions to attorneys with...
Front Desk Clerk
In charge of guest check-in/out process, room reservations, billing, and guest services like concierge assistance and problem resolution., Handling administrative tasks, ensuring guest safety, and coordinating with other hotel departments for smooth operations.
Recruiter
Specialize in cold calling, candidate assessment, application follow-up, and problem resolution throughout until completion of the hiring process.
Team Leader
Managing sales & customer service crews as well as resolving home warranty (HWA) and real estate brokerage related issues (MSR).
ESL Coach
Taught English at an academy catering to individuals with limited resources, combining my passion for education and dedication to community service.
CSR
Handled customer complaints, addressed billing issues, and prioritized customer satisfaction.
Sales Rep
Promoted internet, TV & phone bundles in a highly competitive environment.
Multiple roles
Worked in multiple industries, including roles as a Banking Services Consultant, Technical Support Expert, Leisure and Travel Advisor, and Trainer.