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Marcela
Contact
Competencies
Experiencia demostrada en Live Phone Support.
Experiencia demostrada en Documentation.
Experiencia demostrada en Client Communication.
Experiencia demostrada en Enrollment Management.
Experiencia demostrada en Billing Inquiries Processing.
Education
Languages
Summary
Perfil profesional
Experience
Live Receptionist
Provide live phone support for multiple U.S.-based businesses across different industries, serving as a professional first point of contact.. Handle service requests and inquiries related to HVAC, plumbing, electrical services, property rentals, and legal offices, accurately capturing caller information and request details.. Document calls and interactions in Genesys Cloud and maintain clear internal communication through Slack.. Route requests, messages, and follow-ups to the appropriate teams while maintaining accuracy, professionalism, and responsiveness.
Virtual Assistant
Managed employee health insurance enrollment processes by reviewing received information and submitting enrollment forms and documentation to the appropriate insurance carriers.. Followed up directly with carriers to obtain enrollment confirmations and ensure employees were successfully enrolled in their selected plans.. Processed and tracked cancellations, billing inquiries, and enrollment changes, ensuring records were accurate and up to date.. Investigated discrepancies when employee or carrier information did not match and contacted carriers to verify and resolve issues.. Maintained organized records and provided timely administrative follow-up throughout the insurance process.
Technical Support Representative
Resolved customer issues related to financial software through phone and chat support.. Provided technical guidance, diagnosed problems, and documented interactions and solutions accurately.
Customer Service Representative
Handled customer requests, claims, replacements, and follow-ups while coordinating with internal departments.. Maintained accurate case documentation and provided professional customer support throughout the resolution process.
Medical Report Coordinator
Coordinated medical report requests and followed up with medical offices to ensure documentation was complete and received on time.. Maintained accuracy and confidentiality when handling medical records and related information.
Customer Service Representative
Assisted members with health insurance plans, claims, provider appointments, and billing concerns.. Explained benefits and processes clearly while providing support through phone and email.