This is my profileContact via CazVidMaría
Customer Service Professional with Diverse Experience in Client Support
Contact
Guatemala City, Guatemala, Guatemala
Available on CazVid
Competencies
Customer ServiceIntermediate
Provided direct support to customers, addressing inquiries and resolving issues at ALORICA and Conduent.
Quality AssuranceBeginner
Assisted in QA activities at Conduent, contributing to service quality monitoring.
Communication SkillsAdvanced
Utilized strong communication abilities in customer interactions and coaching at Direct English.
Responsibility & DisciplineExpert
Developed through consistent role adherence and soft skills enhancement across multiple positions.
Languages
English
Spanish
Summary
Dedicated customer service professional with experience in client support, coaching, and quality assurance roles across multiple organizations. Skilled in communication, responsibility, and problem-solving to enhance customer satisfaction and service quality.
Key Achievements
- Handled customer inquiries and support roles across multiple companies, demonstrating adaptability.
- Participated in quality assurance tasks to ensure service standards at Conduent Business Services.
- Developed soft skills including responsibility, communication, and patience through varied client-facing roles.
Experience
customer service agent
ALORICA COMUNICATION GUATEMALA, LTDA
August 29 - Octuber 13
coach
DIRECT ENGLISH GUATEMALA
January 20th 2023 - February 25th 2024
customer service agent
CONDUENT BUSSINESS SERVICES S. A.
January 31th 2023 - December 20th 2025
temporary QA position
CONDUENT BUSSINESS SERVICES S. A.
January 6th 2025 - April 20th 2025
Skills
Customer ServiceQuality AssuranceCommunication SkillsResponsibility & Discipline
Published on CazVid - May 17, 2026