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Customer Service Advisor with effective communication and problem-solving skills
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Competencies
Utilized in client interactions to understand needs, explain solutions, and manage complaints professionally.
Applied when addressing customer requests, troubleshooting device issues, and managing reimbursements.
Performed customer interactions through troubleshooting, scheduling, and complaint resolution at Concentrix.
Communicated effectively in English and Spanish, serving a diverse customer base.
Education
Languages
Summary
Dedicated Customer Service Advisor experienced in managing client needs, resolving issues, and enhancing customer satisfaction through effective communication and problem-solving. Fluent in English and Spanish, with proven ability to handle diverse customer inquiries in a fast-paced environment.
Key Achievements
- Provided client support by addressing needs, handling complaints, and managing refunds at Concentrix.
- Assisted customers in device setup and scheduled repair appointments, improving service efficiency.
- Developed strong communication skills in both Spanish and English to support diverse client base.
Experience
Asesora de atención al cliente
Atender las necesidades de los clientes, Ayudar a configurar un dispositivo, Agendar citas de reparación contactando locales, Manejar solicitudes de reembolso o quejas