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Training & Development Coordinator with 8+ years in manufacturing and education
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Competencies
Designed, developed, and executed training programs across manufacturing, telecommunications, and customer service domains.
Fluent in English and Spanish, with experience in translation, bilingual training, and customer support.
Created lesson plans, training materials, and manuals for diverse audiences in multiple industries.
Provided bilingual support in high-pressure environments, resolving inquiries and improving client satisfaction.
Trained and mentored over 700 employees and led cross-functional improvement projects.
Education
Languages
Summary
Experienced professional in designing and delivering training programs across manufacturing, healthcare, and customer service sectors. Skilled in bilingual instruction, curriculum development, and stakeholder collaboration to enhance workforce capabilities and operational efficiency.
Key Achievements
- Designed and implemented training programs aligned with lean manufacturing principles at Terranova Nearshore Solutions.
- Developed bilingual training curricula and onboarding programs, improving operational efficiency by 30% at Comcast Home Security.
- Managed high-volume bilingual customer support, achieving a 15% increase in customer satisfaction at Netflix LATAM.
Experience
Training & Development Coordinator
Design, develop, and implement training programs tailored to lean manufacturing principles, ensuring alignment with operational needs and continuous improvement goals., Conduct regular assessments using tools like skills matrices, surveys, and performance data to identify workforce knowledge gaps...
Patient Care Assistant
Promoted a positive patient experience by actively listening and empathizing with their needs and emotions., Facilitated effective communication between patients, families, and healthcare staff to ensure understanding and address concerns., Organized and detail-oriented with a strong work ethic.,...
Trainer (Bilingual)
Developed lesson plans, instructional materials and written practice tests and training courses., Trained and mentored more than 700 new personnel hired to fulfill various roles., Developed effective training manuals, modules and teaching aids., Authored, updated and implemented training...
Spanish Interpreter
Assisted in the creation of bilingual marketing materials, ensuring accurate translations to reach a wider audience effectively., Developed strategies to perform accurate and consistent translations., Strengthened communication skills through regular interactions with others., Skilled at working...
English Teacher
Created and implemented activities to foster critical thinking skills of students., Promoted culture of inclusion, respect and collaboration in classroom., Demonstrated strong organizational and time management skills while managing multiple projects., Utilized multimedia strategies and technology...
Teacher English Foreign Language
Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students., Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans., Led after-school tutoring sessions...
Customer Support Expert (Spanish)
Managed high call volume with exceptional professionalism and efficiency., Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly., Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.,...