Mara - Customer Service and Team Leadership with diverse experience in service industry

Mérida, Yucatán, Mexicoen

Progressed from Customer Service Agent to Account Management Team Lead at TJBPO, demonstrating role advancement and leadership development.

Led onboarding and team management initiatives, coordinating teams and improving service processes.

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Summary

Dedicated professional with extensive experience in customer support, team leadership, and account management within service industries.

Key Achievements

Gained versatile experience across sales, customer support, escalations, and account management roles.

Skills

Customer ServiceAdvanced

Provided client support and resolved issues effectively across multiple roles.

Team LeadershipIntermediate

Managed and led customer service teams, including onboarding and account management units.

Communication SkillsAdvanced

Engaged with clients and internal teams to ensure clear, effective communication.

Multitasking & ResponsivenessIntermediate

Handled multiple duties efficiently, including customer escalations and account management.

Experience

Sales Agent

Mayavak

June/2018 - January/2019

Personal assistant for a broker

Real state

January/2019 - March/2020

Costumer Service Agent

TJBPO (411 Locals)

March/2020 - November/2020

Escalations Agent

TJBPO (411 Locals)

November/2020 - April/2021

On-Boarding Team Lead

TJBPO (411 Locals)

April/2021 - December/2024

Costumer Service Team Lead

TJBPO (411 Locals)

April/2021 - December/2024

Education

Bachilleres

Highschool diploma

Universidad Riviera

Marketing

Completed in course

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