This is my profileContact via CazVidMara
Customer Service and Team Leadership with diverse experience in service industry
Contact
Mérida, Yucatán, Mexico
Available on CazVid
Competencies
Customer ServiceAdvanced
Provided client support and resolved issues effectively across multiple roles.
Team LeadershipIntermediate
Managed and led customer service teams, including onboarding and account management units.
Communication SkillsAdvanced
Engaged with clients and internal teams to ensure clear, effective communication.
Multitasking & ResponsivenessIntermediate
Handled multiple duties efficiently, including customer escalations and account management.
Education
Highschool diploma
Bachilleres
Marketing
Universidad Riviera
Completed in course
Summary
Dedicated professional with extensive experience in customer support, team leadership, and account management within service industries.
Key Achievements
- Progressed from Customer Service Agent to Account Management Team Lead at TJBPO, demonstrating role advancement and leadership development.
- Led onboarding and team management initiatives, coordinating teams and improving service processes.
- Gained versatile experience across sales, customer support, escalations, and account management roles.
Experience
Sales Agent
Mayavak
June/2018 - January/2019
Personal assistant for a broker
Real state
January/2019 - March/2020
Costumer Service Agent
TJBPO (411 Locals)
March/2020 - November/2020
Escalations Agent
TJBPO (411 Locals)
November/2020 - April/2021
On-Boarding Team Lead
TJBPO (411 Locals)
April/2021 - December/2024
Costumer Service Team Lead
TJBPO (411 Locals)
April/2021 - December/2024
Account Management Team Lead
TJBPO (411 Locals)
April/2021 - December/2024
Skills
Customer ServiceTeam LeadershipCommunication SkillsMultitasking & Responsiveness
Published on CazVid - Jul 3, 2025