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Customer Service & Quality Assurance Specialist with 6+ years of diverse experience
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Competencies
Delivered technical support and billing assistance, maintaining high customer satisfaction levels.
Performed inspection, process verification, and statistical data analysis to ensure quality standards.
Handled contract review, documentation processing, and customer retention activities.
Managed scheduling and coordination of medical appointments and travel claims for clients.
Carried out billing, tax, and customer service duties across various roles.
Education
Languages
Summary
Experienced specialist in customer engagement, quality processes, and documentation management across diverse industries.
Key Achievements
- Handled customer retention, cross-selling, and contract processing for telecom client
- Provided technical support, billing assistance, and ensured positive service experiences for streaming platform users
- Inspected, analyzed, and improved quality assurance processes and procedures across different teams
Experience
Customer Loyalty Specialist
Responsible for handling retention process and cross-selling, Making callback appointments to schedule technicians, Reviewing contracts and processing the required documentation for customer’s contract termination.
Customer service Agent
Providing technical support and billing assistance for Disney+, Espn+ and Hulu, Helping customers to resolve technical issues, Answering billing inquiries, Ensuring a smooth and positive service experience.
Quality Analyst
Inspecting procedures and outputs, Identifying mistakes and non-conformity issues, Organizing the verification process, Providing tools to better help customers, Recommending, implementing, and monitoring preventative and corrective actions to ensure quality assurance standards, Compiling and...
Travel Assistance Coordinator
Scheduling medical appointments for Latin American patients around the world, Handling all claim processes for delayed luggage and repatriations when necessary.
Accounting assistant
Taxes, Customer service, Billings.
Business executive
Sale of rugs, carpets, and wooden floors.