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Mapodu
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Competencies
Demonstrated experience with Responsive listening.
Demonstrated experience with Customer Service.
Demonstrated experience with Multitasking.
Demonstrated experience with Delivery driving.
Demonstrated experience with Team supervision.
Education
Languages
Summary
Professional profile
Experience
Uber Driver
Provided safe and timely transportation for passengers to various destinations across the city. Assisted passengers with loading and unloading luggage, ensuring careful handling of belongings. Stayed vigilant and within safe driving practices when operating vehicles. Demonstrated excellent navigational skills using GPS technology to find the most efficient routes. Adapted to dynamic road conditions and traffic patterns to maintain punctual service. Answered passenger questions about local area and advised on popular establishments. Conducted regular vehicle maintenance checks to comply with safety regulations and standards. Employed defensive driving techniques to safeguard passengers and pedestrians in busy urban areas. Successfully changed and planned alternative routes for journeys, usually at short notice, when routes become congested or closed. Complied with all regulatory requirements, including insurance, vehicle standards, and driving laws. Maintained a clean and comfortable vehicle environment for optimal passenger satisfaction. Followed strict confidentiality guidelines regarding passenger information and destinations
Nightshift Team Leader
Supervise teams of 12 loaders and 2 drivers during each shift. Enhanced team members' skills through focused coaching sessions, leading to improved individual performance. Enhanced team productivity by implementing efficient work processes and regularly reviewing performance. Mentored junior staff members, helping them develop their leadership potential and advance in their careers. Established open and professional relationships with team members to achieve quick resolutions for various issues. Provide links between Dispatch and drivers for a seamless transition of products in the morning. Provided ongoing support to direct reports, addressing concerns or questions promptly, so they could remain focused on their tasks. Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks. Coordinated cross-departmental meetings to streamline project execution, fostering a collaborative work environment. Led by example, demonstrating commitment and professionalism that inspired team members to excel. Evaluated team member performance against established objectives during regular reviews, offering praise for achievements, or identifying areas requiring further development. Maintained excellent employee relationships by cultivating supportive, positive and helpful working environment
Warehouse Assistant
Maintained a clean workspace consistently, keeping aisles clear from obstructions and promoting workplace safety. Received and processed incoming stock to keep inventory levels accurate and up to date. Loaded and unloaded delivery trucks promptly for further distribution. Collaborated with team members on special projects as needed, demonstrating adaptability and a strong work ethic. Contributed to smooth operations by assisting with accurate receipt, storage, and dispatch of goods. Collaborated with other departments to optimize warehouse operations and keep production high. Boosted customer satisfaction by ensuring timely dispatch of orders, even during peak seasons. Reduced shipment errors, meticulously verifying items against order sheets before dispatch. Handled day-to-day shipping and receiving, overseeing more than 4 containers per day
Warehouse Shipping Clerk
Optimised workflow through consistent compliance with safety regulations and guidelines within a warehouse environment. Optimised warehouse efficiency through the implementation of a streamlined shipping process. Upgraded existing filing systems, creating an easily accessible repository of essential documentation related to all aspects of warehouse shipping activities. Maintained clean and organised workspaces, contributing to a safer and more efficient warehouse environment for all staff members involved in shipping operations. Maintained accurate inventory records through diligent tracking and updating of stock levels. Established strong working relationships with colleagues, fostering a positive work environment that promoted collaboration, and productivity among team members. Expedited order fulfilment, using advanced organisational skills to prioritise high-priority shipments efficiently. Supported continuous improvement initiatives within the warehouse through active participation in team meetings, brainstorming sessions, and efforts aimed at enhancing operational performance. Handled day-to-day shipping and receiving, overseeing more than 50 keys per day
Route Coordinator
Managing a fleet comprising 10 vans, including 2 x 5 tons and 2 x 8 tons. Route Optimisation. Addressed vehicle maintenance issues proactively, minimising downtime for repairs. Conducted regular safety meetings, reinforcing company policies regarding vehicle operation standards. Coordinated with warehouse staff to ensure efficient loading of vehicles, and timely departures from distribution centres. Enhanced customer satisfaction by addressing concerns promptly and providing timely updates on deliveries. Streamlined delivery processes, resulting in increased productivity and cost savings. Monitored driver safety records to promote responsible driving habits among team members. Increased on-time delivery rates through continuous monitoring of key metrics, and proactive problem-solving techniques. Reduced delivery times with effective communication between drivers, dispatchers, and customers
Retail Sales Associate
Resolved customer queries using active listening and problem-solving skills. Assisted customers in finding products, offering detailed information to increase sales and enhance shopping experience. Assisted customers in selecting products that best fit their personal needs and preferences. Kept shelves neat, clean and organised through visual merchandising. Managed stock levels on the shop floor, regularly updating displays to maximise visual appeal. Replenished items and organised displays to keep stock looking professional. Met sales targets through proactive promotion and excellent customer service. Maintained a tidy and organised retail space, ensuring a pleasant shopping experience. Processed sales transactions accurately, handling cash and card payments with attention to detail. Handled customer returns, refunds and exchanges at customer service desk
Skills
Video Transcript
Video Transcript 1
I think what you need to understand first is what the instructions are. Have a clear understanding of the instructions that are given. If you don't understand or you didn't hear the instruction, you need to ask because asking can only have clarifications of what instructions were given to you as a driver or a co-worker or team members in your team.
Video Transcript 2
When doing a vehicle inspection, you'll have to check first if your seatbelt is working, check if your indicators are working, check if your brake lights are working, check if your hazards are working, check if your hood is working, check the level of your oil, level of your petrol, check your mirrors. Yeah, that's just a wrap. Vehicle checklist.
Video Transcript 3
Good day. On a daily basis, I deliver customers to different destinations. Mostly I work at OR Tambo. So you'll find that I was stuck in traffic, there's accidents, there's just delays on the freeway. So you'll have to find alternative routes which you can use so that your customers are not late. Thank you.