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Manuel
Accounting and Customer Support Specialist with 5+ years in Finance and Tech Industries
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Competencies
Experienced in delivering exceptional customer support across diverse regions and platforms, ensuring client satisfaction.
Skilled in diagnosing and resolving technical problems for social media advertising platforms and customer inquiries.
Proficient in cash management, payroll accounting, and bank reconciliations, maintaining accurate financial records.
Successfully reduced clients' tax liabilities through expert analysis and strategic advocacy.
Education
Languages
Summary
Manuel is a dedicated professional with over 5 years of experience in accounting, customer service, and technical support. Skilled in financial management, tax advocacy, and resolving technical issues, he has demonstrated success in improving client outcomes and support efficiency across diverse industries and regions.
Key Achievements
- Reduced tax liabilities for clients across multiple states, enhancing their financial outcomes.
- Provided technical support for META campaigns, improving client engagement and campaign effectiveness.
- Managed cash receipts, payroll, and bank reconciliations, ensuring accurate financial records during tenure at BIOQUIFAR PHARMACEUTICA.
Experience
Accounting Assistant
Causation of cash receipts, debit notes, filling of accounting documents, and accounting records., Causation of purchases and public services, accounting of payroll, bank reconciliations., Liquidation of international imports and accounting of National taxes., General Support in the accounting and financial areas., Monthly depreciation of fixed assets, list of expenses, list of INVIMA health records, monthly billing reconciliation in the DIAN., Closing of taxes, portfolio management.
Bilingual Voice Agent
Customer Service in providing exceptional support via phone calls, addressing and resolving technical issues with users from diverse regions, including the United States, Australia, and the United Kingdom., Proficient in scheduling appointments, coordinating technician support, and managing payment collections.
META SUPPORT PRO / Meta Tech Support
Served as a Facebook and Instagram Technical Support Representative within the META Campaign, managing support for all commercial and marketing campaigns run by companies advertising through META., Provided comprehensive chat and voice call support to users experiencing both general and personal issues on the platforms.
Sales Executive / Tax Reduction Expert
As a Tax reduction advocate, I was able to reduce the tax liability of all the citizens in Texas, Georgia and Illinois., This was a sales job where the whole purpose was to gain new customers by letting them know their legal right to protest their tax liability by challenging the county's overassessment of their tax values., This job allowed me to develop my commercial skills in English by selling this service to the people, and giving them the support during the process by explaining step-by-step the whole process to save money and get a better tax liability in the United States.