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Customer Service Advisor with expertise in KPI management and client support
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Competencies
Applied customer service skills to support clients efficiently and follow procedures.
Monitored and maintained key performance indicators to meet organizational targets.
Utilized tools like Slack, Salesforce, and Amazon Connect to assist in daily operations.
Quickly adapted to new processes and tools within customer service roles.
Applied basic accounting knowledge to support customer inquiries where relevant.
Education
Languages
Summary
Dedicated customer service advisor with experience in KPI management and tool proficiency, committed to delivering client satisfaction.
Key Achievements
- Maintained KPIs on target through adherence to procedures
- Provided attentive support to customers, ensuring satisfaction
- Gained knowledge in tools like Slack, Salesforce, and Amazon Connect
Experience
Advisor I, customer service
Provided support to customers, Kept KPIs on target, following the procedures and making sure to assist keeping the customers at heart.