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Mailyn
Customer Service & Dispute Resolution Specialist with 5+ years in BPO
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Competencies
Delivered exceptional customer support, resolved issues efficiently, and improved overall satisfaction.
Handled complex financial disputes, ensuring regulatory compliance and data integrity.
Utilized clear, bilingual communication to resolve issues and support agents in a fast-paced environment.
Applied analytical thinking and conflict resolution skills to improve dispute workflows and agent support.
Collaborated effectively with teams, adapting to new workflows and managing multiple priorities.
Education
Languages
Summary
Experienced in resolving financial disputes, supporting customer service teams, and enhancing operational efficiency in high-volume call centers. Bilingual in English and Spanish.
Key Achievements
- Resolved complex financial dispute cases, ensuring compliance and data accuracy at Concentrix.
- Streamlined dispute handling processes by refining data validation and compliance checkpoints.
- Provided real-time technical and process support to frontline agents, enhancing customer satisfaction.
Experience
Dispute Resolution Specialist
Investigated and resolved complex financial dispute cases involving chargebacks, ensuring data integrity, regulatory compliance, and alignment with internal risk-management protocols., Utilized CRM and financial systems to document case evidence, identify transaction anomalies, and implement...
Floor Support / Customer service
Provided real-time guidance and technical support to frontline agents, ensuring accurate issue resolution and consistent adherence to service standards., Helped improve customer interactions by offering real time support and best practices, creating a smoother and more efficient experience for both...