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Mahomri
Profesional en atención al cliente y análisis de datos con 10 años de experiencia en comercio, servicios y tecnología
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Competencies
Brinda soporte personalizado, resolviendo problemas y adelantándose a necesidades del cliente en diversos sectores.
Utiliza herramientas como Excel, CRM y Google Suite para crear reportes y dashboards que apoyan la toma de decisiones.
Ha liderado ventas y equipos, implementando estrategias y logrando el cumplimiento de metas regionales.
Gestionó procesos de compra, inventarios y cumplimiento en entornos de alta demanda y estándares de calidad.
Domina plataformas CRM, suites de oficina y soporte técnico para optimizar tareas y mejorar flujos de trabajo.
Education
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Summary
Capacitado en gestión de ventas, soporte técnico, análisis de métricas y operaciones en sectores como comercio, tecnología y servicios. Enfocado en mejorar procesos, satisfacción y eficiencia operacional.
Key Achievements
- Gestionó procesos completos de ventas y cumplimiento, mejorando la satisfacción del cliente y operaciones internas.
- Creó reportes en tiempo real y dashboards que facilitaron decisiones de ajuste de personal y optimización de procesos.
- Capacitó en el uso de plataformas CRM y herramientas de análisis, mejorando el seguimiento y la gestión de métricas clave.
Experience
Sales Fulfillment Specialist
Managed the end-to-end process of purchasing tickets and fulfilling sales orders, ensuring smooth operations and high customer satisfaction., Utilized market data and analytics to select the best tickets and set competitive prices, while providing personalized recommendations to meet customer...
Real Time Analyst within Workforce Management
Managed and analyzed large datasets using CRM platforms, Excel, Microsoft Office 365, and Google Suite to track and report on key performance metrics., Created real-time reports and dashboards to monitor staffing levels, enabling quick adjustments to meet operational demands and improve KPIs., Used...
Readiness agent and Proctor
Monitored and proctored online exams in real-time via webcam, ensuring compliance with testing protocols and maintaining exam integrity., Conducted pre-exam readiness checks, verifying candidate identities, testing environments, and technical requirements to ensure a smooth testing experience.,...
Customer Service Representative
Provided exceptional customer service to clients from the US and Canada markets, addressing inquiries, resolving issues, and ensuring a seamless pre-cruise experience., Delivered 'white glove' customer service by offering personalized, high-touch support, anticipating customer...
Sales Regional Supervisor
Led and managed a team of sales representatives, ensuring they met monthly sales and collection targets across the West and North regions of Guatemala., Monitored sales performance, provided coaching, and implemented strategies to improve team productivity and achieve business objectives., Managed...
Customer Service Representative & Web support
Assisted customers through inbound calls and live chat, providing support for billing inquiries, account management, and technical issues related to energy services., Developed strong multitasking skills by managing two live chat sessions simultaneously while maintaining high-quality service and...
Sales representative
Managed relationships with fleet customers, selling tires and automotive services while providing tailored solutions to meet their needs., Developed and implemented new methods to track, analyze, and present sales goals and achievements, improving team performance and transparency., Advised...
Tire Technician/Inventory manager
As a tire technician, I performed tire repairs, replacements, and maintenance services, ensuring safety and quality standards for customer vehicles., Managed inventory for the branch, including tires, automotive parts, and supplies, ensuring optimal stock levels and minimizing shortages or...
Sales Manager Assistant
Supported the Sales Manager in planning and executing sales strategies to achieve regional targets for medicine distribution., Prepared and analyzed sales reports, tracked performance metrics, and identified areas for improvement to help the team meet goals., Coordinated communication between the...