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Customer Service Specialist with 5+ years in client support and office management
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Competencies
Handled customer transactions, claims, and problem resolution, ensuring high satisfaction standards.
Supported office operations and executive tasks, including schedule coordination and event logistics.
Utilized Zendesk, Salesforce, and Five9 for customer support, technical troubleshooting, and communication management.
Managed communication channels, scheduled meetings, and coordinated event logistics for organizations.
Skilled in Microsoft Office Suite, Slack, Grammarly, and social media platforms to support daily operations.
Education
Languages
Summary
Dedicated specialist with over 5 years supporting customer service and office management, skilled in diverse communication channels, CRM tools, and process documentation, committed to delivering seamless support and operational efficiency.
Key Achievements
- Processed diverse customer transactions and claims, ensuring accuracy and timely resolution at ALORICA - GEXA ENERGY.
- Managed comprehensive office operations and executive support, including schedule coordination and event logistics at FRESH & LOCAL S.A.
- Developed proficiency across multiple customer support channels, including inbound, outbound, chat, and mail.
Experience
Customer Care Specialist
Process a variety of customer transactions, Accurately document and process claims, Ensure problem resolution, Effective customer service management