View Luis's professional profile on CazVid.
Demonstrated experience with Operational Strategies.
Demonstrated experience with KPI Analysis.
Demonstrated experience with Sales Management.
Prosperar BPO
Developing and implementing operational strategies aligned with organizational goals., Optimizing resources such as budget, personnel, and equipment to ensure efficiency., Identifying areas for improvement and implementing strategies to streamline operations., Providing guidance and leadership to operational teams, ensuring they meet performance targets., Tracking key performance indicators (KPIs) to evaluate operational performance and identify areas for improvement.
EVERISE
Developing and implementing operational strategies aligned with organizational goals., Lead day to day targets and objectives, activities, coaching, feedback, KPI inspection and follow up for strategies for the continuous development of the campaign.
Asurion Colombia
Developing and implementing operational strategies aligned with organizational goals., Identifying areas for improvement and implementing strategies to streamline operations., Providing guidance and leadership to operational teams, ensuring they meet performance targets., Tracking key performance indicators (KPIs) to evaluate operational performance and identify areas for improvement.
Project Management Certificate
Senior Management Certificate
Business Management
Leadership Certificate
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Teleperformance Colombia
Lead implementation of a new campaign within the company, lead 15 supervisors and 350 agents., Set goals, targets and guidelines for the whole campaign, set follow up and create strong relationships with clients., KPI analysis and action plan creation., Identifying areas for improvement and implementing strategies to streamline operations., Tracking key performance indicators (KPIs) to evaluate operational performance and identify areas for improvement.
