Luis

Handled inbound and outbound calls to identify sales opportunities and qualify customers for transfer.. Transferred qualified and interested customers to the sales department to close deals.. Provided accurate product and service information to increase customer interest and conversion rates.. Verified customer eligibility, needs, and intent before initiating the sales transfer.. Maintained a high transfer acceptance and conversion rate by following sales qualification guidelines.. Documented customer interactions and transfer outcomes in the CRM system.. Collaborated closely with the sales team to ensure a smooth handoff and positive customer experience.. Followed scripts, compliance policies, and quality standards during all customer interactions.. Managed objections and addressed basic customer concerns prior to the transfer.. Met or exceeded daily and monthly KPIs such as transfer volume, quality score, and adherence.

Handled inbound calls and provided technical troubleshooting.. Processed secure transactions and adhered to strict compliance policies.. Provided customer support regarding invoices, payments, and account statements.. Processed credit notes, billing corrections, and validated tax documents.. Assisted the accounting team with payment reconciliation and monthly financial reports.. Coordinated with the finance and treasury departments to resolve billing and collection issues.. Maintained high levels of customer satisfaction through clear communication and efficient problem-solving.

Provided remote technical assistance to customers via chat, email, and phone, resolving issues related to software installation, connectivity, and system performance.. Guided users through troubleshooting steps, configuration settings, and updates to ensure optimal product functionality.. Escalated complex cases to higher-level technical teams while maintaining detailed case documentation.. Collaborated with the IT and product departments to identify recurring technical issues and suggest process improvements.. Maintained high customer satisfaction by delivering clear, empathetic, and solution-oriented support.

Handled client communications regarding overdue invoices, payment plans, and account reconciliations.. Monitored and updated accounts receivable records, ensuring accurate tracking of payments and outstanding balances.. Collaborated with the finance team to prepare monthly aging reports and identify delinquent accounts.. Negotiated payment arrangements with customers while maintaining a professional and customer-focused approach.. Supported the billing department by verifying invoice data, applying payments, and assisting with financial audits.

Hotel Receptionist

Managed guest check-ins and check-outs, processed payments, and issued invoices ensuring accuracy in billing records.. Verified daily transactions, prepared shift cash reports, and assisted the accounting department with income reconciliation.. Monitored reservations and room charges in the property management system (PMS) to prevent billing discrepancies.. Supported month-end financial closing by organizing receipts, validating invoices, and submitting reports to management.. Maintained excellent guest service by combining hospitality knowledge with attention to financial detail.

Hotel Receptionist

Welcome guests and assist with check-in and check-out.. Answer phone calls and take reservations.. Provide information about rooms, prices, and local places of interest.. Handle payments and keep simple daily records.. Support housekeeping with guest needs and room status.. Keep the front desk and lobby area tidy and welcoming.. Offer friendly customer service to make guests feel at home.