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Support Specialist
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Competencies
Managed end-to-end project lifecycle including planning, execution, and monitoring.
Applied Scrum and Kanban frameworks to streamline software development processes.
Led cross-functional teams, coordinating efforts to meet project goals.
Acted as primary contact for clients, gathering requirements and reporting progress.
Education
Summary
Experienced project manager specializing in IT and software development with a proven track record of delivering successful projects on time.
Key Achievements
- Led multiple software development projects from inception to deployment, ensuring timely delivery.
- Managed teams of up to 15 developers and stakeholders across various departments.
- Implemented Agile methodologies that improved project efficiency and communication.
Experience
Support Specialist
Help customer through support ticket or chat, Identify cause of issue and provide best possible solution, Track, and report repeating errors.
Onboarding Specialist
Identify and resolve any issue that customer may have, Educate customer on the cause of the issue and resolution, Provide 1:1 feedback if issue was caused due to agent error, Responsible for helping each team member to be on goal, Schedule appointments for home improvement services, Analyze carefully each appointment request to provide an accurate quote, Provide quality customer service, resolving any question or issue the customer may have and explaining process to customer