This is my profileContact via CazVid
Luis
Customer Service Representative with 4+ years experience in call centers
Video resume
Customer service representative
Customer service representative for several clients like Metro By-Tmobile Verizon fios and Vector EHS.
Contact
Las Choapas, Veracruz, Mexico
Open to remote
Available on CazVid
Competencies
Customer ServiceAdvanced
Provided support and resolved issues for various clients, including handling challenging interactions.
Technical SupportIntermediate
Assisted customers with technical inquiries related to telecom services such as Verizon Fios.
Scheduling & ReservationsAdvanced
Managed appointment bookings and reservations for different campaigns and clients.
Upselling & Cross-sellingIntermediate
Engaged with customers to promote additional services and products to enhance client engagement.
Summary
Experienced call center professional skilled in customer support, scheduling, and technical support with over 4 years in telecommunications.
Key Achievements
- Served clients including Metro By-Tmobile, Verizon Fios, and Vector EHS, providing diverse support.
- Gained experience in handling customer issues, upselling, scheduling, and technical support.
- Developed skills in managing difficult customer interactions and maintaining service quality.
Skills
Customer ServiceTechnical SupportScheduling & ReservationsUpselling & Cross-selling
Published on CazVid - Jul 3, 2025