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Luis
Representante De Call Center Bilingüe
Contact
Competencies
Experiencia demostrada en Empathy.
Experiencia demostrada en Active listening.
Experiencia demostrada en Problem solving.
Experiencia demostrada en Communication.
Experiencia demostrada en Positive attitude.
Education
Languages
Summary
Representante De Call Center Bilingüe buscando nuevas oportunidades
Experience
Customer service representative
Supported the only website where the customers can purchase construction materials, decorations for the house, appliances.. Helped customers to place orders for the products they wanted to buy.. Checked their order for them to know when his products will be deliver to their house, or to their closes store.. Canceled orders and resubmitted the payment when the orders didn’t go through.
Customer service representative
Help customers pay their credit card bills.. Help them update personal information (phone number, home address, personal email).. Help them request new credit cards when theirs were lost or expired.
Customer service representative
I was in charge of providing different types of services and solutions to the customers through different channels such as calls, emails and chats.. Helped customers and Managers who were new in the company to have access to different applications like SAP or Tracks for their employees by sending the request to the correct team.. Performed password resets for the customers computers when they forgot or didn’t remember the password.