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Healthcare & Logistics Coordinator with 5+ years of customer-focused experience
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Competencies
Developed and managed service plans for healthcare programs, including documentation and compliance review.
Handled rate confirmations, carrier contracts, and cargo tracking using TMS and CRM systems.
Provided personalized customer support, quality assurance, and trained new hires for service excellence.
Bilingual in English and another language, facilitating service delivery in diverse settings.
Education
Languages
Summary
Bilingual professional with over 5 years of experience coordinating healthcare programs and logistics. Skilled in service planning, quality assurance, and supply chain management. Adept at improving processes and ensuring compliance across diverse industries.
Key Achievements
- Designed person-centered care plans for NHTD applicants, improving service delivery.
- Managed logistics operations, ensuring accurate carrier contracts and timely cargo updates.
- Led customer service quality assurance and training, enhancing team performance and customer satisfaction.
Experience
Bilingual Service Coordinator – NHTD Program
Designed person-centered service plans for NHTD applicants based on specific care needs., Collected medical documents and completed forms to support the NHTD waiver application., Submitted documentation to and followed up with the RRDC regarding application status., Reviewed intake documentation...
Bilingual Logistics Coordinator
Managed Rate confirmations and carrier contracts to secure their updated and accurate information., Served as primary point of contact for clients, drivers, and dispatchers., Resolved concerns related to shipment delivery, delays, and conditions., Supervised the cargo tracking team to ensure timely...
Bilingual Customer Service Program Specialist
Conducted quality assurance on customer service calls and processes., Evaluated agent performance and updated procedural documentation., Developed action plans for service improvement., Trained and assessed new hires for compliance with service standards., Analyze data to locate and target areas of...
Bilingual Customer Retention Agent
Assisted AT&T customers in resolving service concerns and avoiding cancellations., Offered personalized service plans and payment options., Provided data usage insights and mobile plan optimization.