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Customer Service Specialist with 5+ years of experience in retail and call centers
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Competencies
Provided customer support through call centers, in-person, and via email, resolving issues and assisting with orders.
Received and staged local orders in a warehouse setting, ensuring accuracy and timely delivery.
Assisted English and Spanish-speaking customers, facilitating effective communication and problem resolution.
Supported customers in stores, attended to their needs, and managed purchases at BJ's.
Maintained cleanliness and order in restaurant and retail environments, supporting team operations.
Languages
Summary
Dedicated customer service specialist with extensive experience supporting clients in retail, warehouse, and call center environments. Bilingual in English and Spanish, with proven ability to adapt to diverse roles and tasks.
Key Achievements
- Handled diverse customer interactions at multiple roles including cashier, customer service, and billing agent.
- Managed order processing and staging in a fast-paced Amazon warehouse environment.
- Provided bilingual support to English and Spanish-speaking customers across various organizations.
Experience
cashier
Attending people and helping them with their purchases.
runner, busboy, porter
Attending customers, Taking meals to their table, Maintaining tables clean after use, Maintaining the restaurant clean.
fulfillment
Receiving local orders, Staging orders for delivery drivers.
Bilingual agent
Receiving inbound calls from customers to purchase items from QVC and help them put in orders.
Bilingual agent customer service representative / Billing
Receiving calls from customers, Helping customers fix billing problems, Upgrading services and ensuring all needs are met.