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Sales and Customer Support Specialist with 5+ years in Customer Relations and Commercial Management
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Competencies
Provided multi-channel customer support to resolve inquiries, complaints, and requests.
Negotiated deals and closed sales, contributing to revenue generation.
Led sales teams, optimized processes, and managed budgets to enhance profitability.
Analyzed market trends, competition, and consumer behavior to inform strategy.
Implemented tools and systems to improve operational efficiency and customer management.
Education
Languages
Summary
Experienced professional in customer support, sales, and commercial management, skilled in CRM systems, negotiation, and strategic planning.
Key Achievements
- Managed and recorded all customer interactions in the CRM system at Intouch Cx.
- Negotiated and closed monthly sales of products at Intouch Cx.
- Led and managed commercial operations, sales growth, and market expansion at Manager of Comercial Ramirez.
Experience
CRM Specialist & Sales Agent
Provided customer support through various channels (phone, email, online chat) to resolve inquiries, complaints, and requests., Managed and recorded all customer interactions in the CRM system., Negotiated and closed monthly sales of products.
Manager
Led and managed commercial operations, sales growth, market expansion, and process optimization., Responsible for strategic planning, leading sales teams, and implementing sales strategies to maximize revenue and profitability., Implemented tools and systems to improve operational efficiency and customer management., Developed and maintained relationships with key clients and strategic partners., Analyzed market trends, competition, and consumer behavior to adjust commercial tactics., Developed and managed commercial budgets, controlling costs and ensuring profitability.