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Luis
Customer Service Professional with 5+ years in service delivery
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Competencies
Provided high-quality customer support, resolving inquiries and issues promptly.
Scheduled and managed transportation, delivery routes, and appointment logistics.
Maintained accurate customer, order, and payment records in internal systems.
Effectively communicated with customers, technicians, and suppliers to coordinate activities.
Addressed customer concerns and logistical issues efficiently and professionally.
Education
Languages
Summary
Experienced in managing customer inquiries, coordinating logistics, and providing administrative support to ensure high service standards.
Key Achievements
- Managed inbound and outbound logistics ensuring timely product deliveries.
- Handled customer inquiries related to shipping, installation, and service coverage efficiently.
- Coordinated schedules and communication between customers, technicians, and suppliers to ensure seamless service.
Experience
Customer Service Representative
Oversaw inbound and outbound logistics operations, ensuring the on-time delivery of products and optimizing supply chain efficiency., Coordinated transportation schedules and routes, ensuring timely nationwide deliveries and minimizing delays., Addressed customer inquiries and concerns related to...
Back Office & Case Management | Billing & Collections | Data Entry
Provided detailed product and service information to customers, addressing inquiries and offering tailored solutions., Consistently maintained high levels of customer satisfaction by resolving issues promptly and professionally., Engaged in continuous customer service training to refine skills,...