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Luis
Dispatcher with 2+ years customer service and verification experience
Video resume
Dispatcher
Worked at Global Telesourcing and Hispanic Teleservices. At Global Telesourcing last position was verifications specialist where we verified all calls to ensure that they meet with the client expectations and consumer's needs. Before that I was on the phones as a sales agent for the following campaigns Sirius XM, Sunrun, and Comcast. At Hispanic we worked for U.R.S. collection agency and Comcast customer service inbound
Contact
Monterrey, Nuevo León, México
Open to remote
Available on CazVid
Competencies
Call VerificationAdvanced
Performed call verifications to ensure call quality aligned with client and consumer standards.
Customer ServiceIntermediate
Handled inbound customer service calls for clients like Comcast and U.R.S., addressing consumer needs.
Sales CampaignsIntermediate
Participated in sales campaigns for Sirius XM, Sunrun, and Comcast, engaging with potential customers.
Collection SupportIntermediate
Worked at U.R.S. in collection activities, managing calls related to debt recovery processes.
Summary
Experienced call center professional with expertise in verification, sales, and customer service across multiple campaigns and industries.
Key Achievements
- Held multiple roles including verification specialist and sales agent at call centers in Monterrey, Mexico.
- Conducted call verifications to ensure compliance with client and consumer expectations, demonstrating attention to detail.
- Gained diverse experience across collections, sales, and inbound customer service campaigns with notable companies.
Skills
Call VerificationCustomer ServiceSales CampaignsCollection Support
Published on CazVid - Jul 3, 2025